01 Who We Are
Edgexo Technology Private Limited (referred to as "Edgexo", "we", "us" or "our") operates digital products, online platforms and related services.
This Privacy Policy describes how we handle personal data in connection with our website, applications, products, services and other digital platforms, collectively referred to as the "Platform".
Depending on the purpose and circumstances of processing, Edgexo may act as a Data Fiduciary or process personal data on behalf of a customer or another organisation.
This policy should be read together with any applicable product-specific privacy notice, terms of service or other notice provided when you use our services.
02 Personal Data We Collect
The personal data we collect depends on how you interact with Edgexo and which services you use. We may collect the following categories of information:
Information collected through our website When you visit our website, certain technical information may be processed, including your IP address, browser type, device information, operating system, pages visited, referral source and access timestamps. This information may be used for website operation, security, troubleshooting and performance monitoring.
Contact and enquiry information When you contact us, request a demonstration, submit an enquiry or communicate with our team, we may collect your name, email address, telephone number, organisation name, job title and the information you include in your message.
Account and profile information If you create an account or use an Edgexo service, we may collect information such as your name, email address, mobile number, account credentials, organisation details, preferences and account settings.
Service and usage information Depending on the product you use, we may process information you submit, generate or access through the service, together with relevant activity records, configuration details, support requests and service logs.
Payment and billing information Where paid services are offered, we may process billing details, invoices, payment status, transaction references and relevant tax information. Payment card or banking information may be handled by an authorised payment provider where applicable.
Communications and support information We may retain emails, support tickets, feedback, complaint details and other communications you send to us.
Information received from third parties Where permitted by law, we may receive relevant information from business partners, service providers, authorised representatives or organisations that engage us to provide services.
Cookies and similar technologies Our website or services may use cookies, session identifiers and similar technologies to support functionality, remember preferences, maintain security and understand service usage. Their use depends on the features enabled on the relevant website or product.
03How We Use Personal Data
We may use personal data for the following purposes, where applicable:
- To provide, operate, maintain and support our website, products and services.
- To create and manage user accounts and verify account information.
- To respond to enquiries, provide demonstrations and communicate with customers.
- To process subscriptions, payments, billing and refunds where applicable.
- To personalise service settings and maintain user preferences.
- To troubleshoot technical issues and improve reliability, functionality and performance.
- To protect our systems, detect suspicious activity and prevent fraud or misuse.
- To provide customer support, manage complaints and resolve disputes.
- To send service announcements, security alerts, policy updates and other relevant transactional communications.
- To send promotional communications where permitted by law and, where required, with your consent.
- To comply with applicable laws, regulatory requirements and lawful requests from competent authorities.
- To establish, exercise or defend legal claims and protect our rights and legitimate business interests, where permitted by law.
- To conduct aggregated analysis and improve our services while limiting the use of identifiable information where reasonably possible.
We do not use personal data for purposes incompatible with the purpose for which it was collected unless the further processing is permitted by applicable law.
04 Consent and Legal Basis
We process personal data in accordance with applicable Indian data protection andinformation technology laws.
Where consent is required, we will request consent in the manner prescribed by applicable law and provide information about the personal data involved and the purposes for which it will be processed.
You may withdraw consent, where applicable, through the available account or privacy controls or by contacting us using the contact details provided in this policy. Withdrawal does not invalidate processing lawfully carried out before withdrawal.
Following withdrawal, we will stop or restrict the relevant processing where required by law. Certain features or services may no longer be available if the necessary data cannot lawfully be processed.
We may also process personal data without consent where a specific provision of applicable law permits or requires it, including qualifying legitimate uses recognised under the Digital Personal Data Protection Act, 2023.
05 How We Share Personal Data
We do not sell personal data as part of our ordinary business operations. We may disclose or make personal data available to the following categories of recipients when necessary and permitted by law:
- Technology and hosting providers: To host, maintain, secure and operate our website, applications and infrastructure.
- Communication providers: To deliver emails, account verification messages, notifications and customer support communications.
- Payment and billing providers: To facilitate subscriptions, payments, invoicing and refunds where applicable.
- Professional advisers: To obtain legal, accounting, auditing and other professional services.
- Business customers and authorised users: Where necessary to provide a service, administer an organisation's account or fulfil an authorised request.
- Affiliates and business partners: Where necessary for service delivery or other purposes permitted by law, subject to appropriate safeguards.
- Government and regulatory authorities: Where disclosure is required by law, a court order or a valid request from a competent authority.
- Other parties: In connection with a business restructuring, merger or transfer, where lawful and subject to applicable protections.
Where third parties process personal data on our behalf, we seek to use appropriate contractual arrangements and safeguards consistent with applicable law.
We do not authorise our service providers to use personal data for purposes outside the agreed services, except where otherwise permitted by law.
06 Emails, Messages and Notifications
We may send communications relating to account activity, service availability, security, billing, support requests and changes to our policies.
Where permitted by applicable law, we may send product updates, newsletters or promotional communications. Where consent is required, we will obtain it before sending such communications.
You may opt out of promotional emails by using the unsubscribe link included in the message or by contacting us. Opting out of promotional communications will not prevent us from sending essential service or legally required notices.
07Data Retention and Deletion
We retain personal data only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide the relevant service, meet applicable legal obligations, resolve disputes and protect our rights.
Retention periods may vary depending on the category of information, the nature of the service, contractual requirements and applicable laws.
- Account information: Retained while an account is active and for any additional period required for legitimate operational or legal purposes.
- Enquiry and support records: Retained for the time reasonably needed to respond to enquiries, manage support and maintain relevant business records.
- Billing and transaction records: Retained for the periods required by applicable accounting, taxation and other legal obligations.
- Technical and security logs: Retained for a proportionate period based on security, troubleshooting and operational requirements.
When personal data is no longer required and no legal retention obligation applies, we will take appropriate steps to delete or anonymise it in accordance with our retention practices and applicable law.
08Your Privacy Rights
Subject to applicable law and any conditions or limitations that apply, you may have the right to:
- Request information about the personal data being processed and a summary of its processing, as provided by law.
- Request correction of inaccurate or incomplete personal data.
- Request completion or updating of personal data, where applicable.
- Request erasure of personal data when permitted by law and when its retention is no longer required.
- Withdraw consent where processing is based on consent.
- Raise a grievance concerning the processing of your personal data.
- Nominate another person to exercise applicable rights in the event of death or incapacity, as recognised under applicable law.
To exercise your rights, please contact us using the details provided in the contact section below. We may need to verify your identity or authority before acting on a request.
We will handle requests within the applicable legal timelines and inform you if additional information is reasonably required.
If you are dissatisfied with our response, you may pursue the grievance or other remedies available under applicable law, including approaching the competent authority where legally available.
09 Data Security
We implement reasonable technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss and misuse.
Depending on the service and the risks involved, these measures may include:
- Access controls and role-based permissions.
- Secure authentication and account protection.
- Encryption and secure data transmission where appropriate.
- System monitoring, logging and security reviews.
- Backups and recovery procedures.
- Employee awareness and appropriate confidentiality obligations.
- Vendor assessments and contractual security requirements where applicable.
No electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we work to maintain appropriate safeguards for the personal data we process.
In the event of a personal data breach, we will take appropriate response measures and provide notifications to affected individuals and relevant authorities as required by applicable law.
10 Children's Privacy
Our services are not intended to be used by children independently where such use is prohibited by applicable law.
We process children's personal data only in accordance with applicable legal requirements, including any applicable parental or lawful guardian consent requirements and restrictions.
If you believe that a child has provided personal data in circumstances that violate applicable law, please contact us so that we can review the matter and take appropriate action.
11 Cookies and Analytics
Our website and services may use cookies and similar technologies to maintain sessions, remember preferences, improve security, understand usage and support functionality.
Where analytics or other optional technologies are used, their deployment and any associated consent requirements will be handled in accordance with applicable law.
You can manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some website features or services.
12 Third-Party Websites and Services
Our website or services may contain links to third-party websites, applications or services. These third parties may have their own privacy policies and data handling practices.
We do not control the privacy practices of independent third parties. We encourage you to review their privacy policies before sharing personal data with them.
13Data Storage and International Transfers
Personal data may be stored or processed in locations where Edgexo or its service providers operate, subject to applicable law and appropriate safeguards.
Where personal data is transferred outside India, we will comply with applicable Indian legal requirements, including any restrictions or conditions imposed by the Central Government.
Information about specific storage locations or international processing arrangements may be provided in applicable product-specific notices or contractual documentation.
14 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, data processing practices, technology or applicable legal requirements.
Updated versions will be published on this page with a revised "Last updated" date. Where required by law or appropriate in the circumstances, we will provide additional notice of material changes.
We encourage you to review this page periodically to stay informed about how we handle personal data.
15 Contact Us and Grievances
If you have questions about this Privacy Policy, wish to exercise your privacy rights or want to raise a concern about the handling of your personal data, please contact Edgexo using the verified contact details published on our website.
Edgexo Technology Private Limited
Website: www.edgexo.com
Email: hello@edgexo.com
Registered Office: E-57, Sector-63, Gautam Buddha Nagar, Noida, Uttar Pradesh 201306, India
Grievance Officer: Awadhesh Gupta
Grievance Page: View Grievance Officer
We will acknowledge and address grievances within the applicable timelines prescribed by law and our published grievance redressal procedure.
16 Applicable Laws
This Privacy Policy is intended to be read consistently with applicable laws of India, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and applicable rules and regulations, as amended or brought into force from time to time.
If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of that conflict.
