Grievance Officer

We acknowledge your complaint within 24 hours and provide a reference number for tracking. We aim to resolve grievances promptly and communicate our decision or explain any reasons why the complaint cannot be resolved. Applicable statutory deadlines will be followed, including shorter timelines for specified categories of complaints.

Please include your name, the mobile number or email address associated with your account, a clear description of the issue, the date it occurred, and the resolution you are seeking. If your complaint concerns a transaction, please include the relevant transaction or deal reference number.

If you are dissatisfied with the outcome, you may approach the appropriate authority, subject to applicable law and the nature of your complaint.